Only regular-priced items are eligible for a refund. Items on sale do not qualify for refund or exchange.
Returned items must be in the same condition as when received, including being unworn, unwashed, and in the original packaging.
If you return damaged items without being instructed by a member of our support team, it may cause delays in resolving your issue.
Refunds are only available for items returned within three days of receiving your order.
Personalized items can't be returned.
Socks can be returned as long as they are in their original packaging and have not been opened or used.
Due to the intimate nature of underwear, those are not eligible for return for sanitary purposes.
You are eligible to exchange items with other items, either by exchanging the same item in a different size or by exchanging for a different item but of equal or higher price.
Please be aware that a delivery fee will be charged for exchanges and refund, while returns of defective items will not incur a delivery fee.
To request a refund, please reach us at the WhatsApp number provided below.
A $2 shipping fee is charged for orders placed within Lebanon. This fee may be subject to change, so please review the shipping fees carefully when placing your order.
If you received the wrong items, we will cover the delivery fees for returning them. Please get in touch with us at 0096181356366 to arrange for the return.